Medaffin Ecosystem Applications - Terms and Conditions
Effective Date: September 15, 2026
Last Updated: September 15, 2026
1. Introduction
Welcome to the Medaffin Ecosystem Applications operated by Arupa AI Private Limited ("we," "us," or "our"), a company incorporated in Hyderabad, Telangana, India. These Terms and Conditions ("Terms") govern your access to and use of the Medaffin ecosystem, including the Medaffin web application, mobile applications, Medaffin Academy, Healthiyo, and any associated platforms, services, and tools (collectively, the "Service").
The Medaffin ecosystem is designed exclusively for verified healthcare professionals worldwide. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Service.
2. Eligibility and Professional Verification
Professional Status: You must be a qualified and licensed healthcare professional (such as a medical doctor, general practitioner, specialist, or allied healthcare practitioner) to register for and use our core features.
Account Information: You agree to provide accurate, current, and complete information during registration and to keep your profile updated.
Credential Verification: We reserve the right to verify your professional credentials, medical licenses, and educational background. Failure to pass or maintain professional verification may result in the suspension or termination of your account.
Age Restriction: You must be at least 18 years of age to use our Service.
3. User Accounts and Security
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials, password, and for all activities that occur under your account.
Unauthorized Use: You must immediately notify us of any unauthorized use of your account or any other breach of security.
Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or unethical professional behavior.
4. Subscription Plans, Payments, and Billing
Explorer Plan and Paid Services: Certain features within the Medaffin ecosystem, such as the Explorer Plan or advanced Medaffin Academy modules, require paid subscriptions.
Third-Party Processors: Payments are processed through secure third-party payment gateways. We do not store complete credit card or payment card details on our servers.
Billing and Renewals: Subscription fees are billed in advance on a recurring basis depending on your selected plan. You authorize us to charge your payment method accordingly.
Refunds: Unless otherwise stated by law or explicit promotional terms, subscription fees are non-refundable.
5. Intellectual Property Rights
Ownership: All content, features, software, graphics, user interfaces, AI models, question banks, video materials, and trademarks comprising the Medaffin ecosystem are the exclusive property of Arupa AI Private Limited and are protected by intellectual property laws.
Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, professional, and educational use as a healthcare professional.
Restrictions: You shall not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of any portion of our Service without our explicit prior written consent.
6. User Conduct and Community Guidelines
When participating in community feeds (such as Pulse), forums, or utilizing AI chatbots within the Medaffin ecosystem, you agree not to:
Post or share false, misleading, defamatory, or unlawful medical information.
Violate patient confidentiality, privacy laws, or professional medical ethics.
Harass, threaten, or discriminate against other healthcare professionals or users.
Upload malware, viruses, or disruptive code designed to damage or interfere with our technical infrastructure.
Use automated scrapers, bots, or unauthorized data mining tools on the platform.
7. Clinical Decision Support and Disclaimer
Educational and Reference Purpose: Tools, AI chatbot conversations, and resources provided across the Medaffin ecosystem are designed strictly for educational, administrative support, and clinical decision-support purposes.
No Medical Substitute: Our tools do not replace independent clinical judgment, medical diagnosis, or professional treatment protocols. Healthcare professionals remain solely responsible for patient diagnosis, treatment decisions, and medical care.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Arupa AI Private Limited, its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or in connection with your access to or use of the Medaffin ecosystem applications.
9. Indemnification
You agree to defend, indemnify, and hold harmless Arupa AI Private Limited and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your breach of these Terms, your misuse of the Service, or your violation of any law or third-party rights.
10. Governing Law and Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Jurisdiction: Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
11. Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. We will notify users of significant material changes by updating the "Last Updated" date and posting notices within the Medaffin ecosystem applications. Your continued use of the Service following any modifications constitutes your acceptance of the revised Terms.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Arupa AI Private Limited
Legal and Compliance Department
Hyderabad, Telangana, India
Email: info@arupa.ai
Website: www.arupa.ai